Login errors for Salesforce users

You may encounter login errors when using VerticalResponse for AppExchange if your browser is unable to accept cookies. Follow the steps below to allow your browser to accept third party cookies (the exact steps may vary depending on your browser version).

Internet Explorer

  1. Go to Tools | Internet Options and click on the Privacy tab
  2. Click the Sites button
  3. Enter rodinal.sfoffice.verticalresponse.com, click Allow and Ok
  4. Click Ok


  1. Go to Tools & Options and click the Privacy button
  2. Next click the Exceptions button
  3. Enter rodinal.sfoffice.verticalresponse.com, click Allow and OK



  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.
  4. Check Accept third-party cookies.
  5. Click OK to close the Options window .





If this does not help check these settings in your Salesforce Account:

  1. In Salesforce, check "Set Up | Administration Set Up | Security Controls | Session Settings" and make sure the following box is
  2. NOT checked - "Lock sessions to the IP address from which they originated"
  3. Clear the browser cache, shut down and then restart the browser